Weston Technology Solutions January 2014 — PresentCommunications and Systems Manager, Utility InfielderIn charge of marketing (digital and physical), vendor relationship management, inside parts sales, event planning, web development, ConnectWise and Quosal administration and automation, contract reconciliations, and a whole lot more.
Weston Technology Solutions May 2012 — January 2014Service and Dispatch ManagerService manager and primary dispatcher for Managed IT Service Provider with over 100 clients between our Bend and Anchorage offices. In charge of service department, directly managing nine in-office and remote technicians. Primary on ticket management, technician time and billing reviews, ticket quality assurance checks, daily and weekly productivity reporting metrics. Primary scheduler and service dispatcher, setting priority levels on tickets and making sure that issues are being handled by appropriate consultant in a timely manner.
Discover Sunriver Vacation Rentals April 2006 — May 2012IT and Digital Marketing ManagerIn charge of providing technical support to vacation rental and real estate office, supporting over 35 employees and a variety of Windows and Microsoft Office platforms (2000, XP, 2003 Server, Windows 7). Responsible for Web site maintenance and development, public WiFi access, redundant FreeBSD/pf connection failover firewall, systems administration, network, computer and telephone system issues. Support and maintain systems at primary plus branch offices. Worked with outside vendors (Navis, Escapia, etc...) to integrate new features into our Website, providing feedback and development input. Built supplementary features on site when stock design didn't provide features needed.
Sunray Vacation Rentals May 2002 — May 2012IT Manager, Web Developer, DesignerIn charge of Web development, maintenance, management, system administration and tech support for 25-client and eight-server Windows network. In charge of maintenance of Citrix Metaframe terminal network (with branch office) and First Resort reservation software. Built and maintain redundant firewall and routing systems and Wireless bridging of voice and data between primary and branch office. Provide help desk and tech support for office as well as in-house guests and clients. Wholly in-charge of web marketing, email marketing and design, building and designing www.sunrayinc.com and www.sunriverluxury.com. Designed all print publications and marketing pieces.
orty.com Tech Solutions January 2001 — PresentChief GeekChief geek, sole proprietor and systems administrator for Web hosting and technology consulting company in Bend, Oregon. Maintain servers at remote data centers with redundant backup procedures to minimize downtime. Provide Web hosting and development using a CentOS, cPanel-powered Apache, PHP, Perl, MySQL environment. Build custom computers and servers as well as repairs, support and maintenance of those systems.
ispi of Lincoln/Digital Partners July 2000 — May 2002Installation ManagerInstallation Manager, customer support technician, production assistant, sales support. In charge of moving clients and staff through installation and setup processes, making sure deadlines were met. Remote and in-person support for sales team and over 200 University and corporate clients around the world.
Statesman Journal June 1999 — September 1999InternSummer Internship. Researched and developed database-driven hosting and management solutions for online news content. Worked with Sales department to produce products for clients. Diagnosed HTML code for internal and external projects and provided Tier 1 tech support for department.
Oregon Daily Emerald February 1998 — June 2000Online Director, Developer, Help DeskOnline Director/Editor, Columnist, Content Developer, Freelance Photographer, Jack-of-All Trades, Gopher. In charge of Web site content and design and decisions and breaking news. Wrote twice-weekly technology online-only columns, previewing the blogging age to come.
Bachelors of Science January 1997 — June 2000University of OregonMajor: Journalism with focus on Online and Magazine Journalism
Minor: Computer Information Technology
References available upon request. Feel free to check out glowing reviews at http://www.linkedin.com/in/jakeortman.